*LIMITED TIME* FREE SHIPPING ON ALL US ORDERS

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CUSTOMER SERVICE

 

SHIPPING

United States

Jill Yoga offers FREE SHIPPING across the continental US on all orders for $100.00. We ship to most USA zip codes however, we do not currently offer shipping to Alaska, Hawaii, or Puerto Rico.

Shipping rates are calculated by order and area. To get an estimated shipping cost you may click here or click on your shopping cart and scroll down to Get Shipping Estimate. Orders are shipped via Post and UPS depending on the shipping options you have chosen and typically arrive within 5 to 8 Business days once order has been processed. Please allow up to 14 business day for orders shipped to remote locations. Please allow 2 to 4 business days for order processing.

For any questions or concerns please contact us at customerserivce@jillyoga.com.

 

Canada

Please click here for Canadian Shipping

Jill Yoga offers FREE SHIPPING across Canada on all orders over $75.00. Orders are shipped via UPS and typically arrive in 3 to 7 business days once order has been processed. All orders under $75.00 will be charged a flat shipping rate of $10.00. Please allow up to 14 business days for orders shipped to remote locations. Please allow 2 to 4 business days for order processing.

All Jill Yoga customers will be provided a tracking number once there order has been processed and shipped. 

Jill Yoga will accept orders being shipped to a Canada PO Box but please be aware that these orders will be shipped via Canada Post and will not be provided a tracking number.

 

INTERNATIONAL SHIPPING

Jill Yoga is excited to offer shipping to select countries around the world!

Please click here for international shipping

Please note, International shipping rates are calculated by order and area. To get an estimated shipping cost you may click here or click on your shopping cart and scroll down to Get Shipping Estimate.

Orders are shipped via Post or UPS depending on the shipping option that you choose.

Please be aware of the shipping times when choosing your shipping method/option. Most Post shipping options do not come with tracking unless otherwise noted.  Any duties or taxes that are applied upon receiving must be paid by the purchaser.

If you have any questions or concerns regarding shipping please contact us at customerservice@jillyoga.com

 

**Holiday Returns**

Purchases made between November 1st, 2023 to December 24, 2023 will have an extended return policy up until January 15, 2024.

Please contact us at customerservice@jillyoga.com for any questions.

RETURNS

We want you to be happy with your purchase! In the event that a return is required Jill Yoga will accept returns within 30 days of a customer's purchase. Your item must be unused and in its original condition as received with all original packaging.

To make a return please contact us at  customerservice@jillyoga.com  to indicate a return has been sent and the reason for your return. Please enclose the original invoice as received along with the return item or items. All return shipping charges are the responsibility of the purchaser.

 

Please send all returns to:

RANKA/Jill Yoga

7261 Victoria Park Ave.

Markham, Ontario

L3R 2M7

ATTN: RETURNS

Refunds will be made to the original method of payment. Please allow up to 14 days for a refund to be processed.

All hair accessories, swimwear and Sale section items are FINAL SALE. No refunds on gift cards

 

EXCHANGES

Jill Yoga will be pleased to accept any exchanges within 30 days of the customers purchase.

To make an exchange please contact us at customerservice@jillyoga.com. Please indicate that this is an exchange, your original order number, what you would like to exchange and the item you would like to exchange it for.

Once our customer service representative has confirmed the stock on your new items an exchange order will be drafted and issued to you. You will receive an new order confirmation with the new items. Your exchange will be processed once we have received your original purchase. Your item must be unused and in its original condition as received with all original packaging. The cost of return shipping is the responsibility of the purchaser.  Please send your exchange to:

 

RANKA/Jill Yoga

7261 Victoria Park Ave.

Markham, Ontario

L3R 2M7

ATTN: EXCHANGE

 

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